기업정보: onsemi

미국에 상장된 미국계 반도체 기업이고, 한국 일본, 미국 독일,베트남 등등 글로벌적으로 3만명가량의 직원을 소유하고 있습니다. 심천에서 한국어 영어 가능한 CSA(Customer service Agent) 오다 관리직을 모집 합니다.

직책: Customer service ( 오다 관리)

기본 요구 사항: 한국어 능숙, 영어 능숙, Excel 능숙

성별: 여

工资待遇： 8k-13k / 13薪

带薪年假： 15天/年

带薪病假 ： 15天/年

其他福利：

6.1日： 休一天（有小学及以下子女者）

3.8日： 休半天（女性）

体检假：休半天

周末双休，提供五险一金，团体商业保险，一年一次体检，法定假日 加班三陪工资, 每年组织2次旅游, 每季度下午茶活动, 每周体育活动 , 不调休，不打卡, 午休长，提供2周岗前培训， 灵活申请休假

工作时间： 9：00~17：30 （ 可前后调整半小时工作时间）
工作地点：深圳市 福田区 深南中路 1002 号 新闻大厦 9层 安森美半导体

의향이 있으신 분은 영문 이력서를 june.li@onsemi.com 에 보내 주시기 바랍니다.

아래 상세한 영문 직업 소개입니다.

Customer Support Representative - (2206902)

Description

Description

• First point of contact for customer & sales team/stakeholders.
• Day-to-day focus & service for customer requirements
• Maintains excellent relationship with customers and builds upon relationship
• Understands customer business process and supports customer needs
• Reviews customer forecast
• Initiates customer escalations.
• Tactical support for customer supply fulfillment, including backlog management, asset management, etc.
• In-depth knowledge of Supply chain management
• Utilize database/tools for analyzing and coordinating effective solutions to close the gap for supply disruption.
• Ensures timely communication with customer, and internal organizations such as planning, business units, sales and management

Qualifications

Qualification

• Customer Service representative with 2+ years experience, preferably in Semiconductor industry
• Quoting - MPQ, MOQ, Lead Time, Stock availability
• Order management/Backlog (Reschedule & cancellation)
• Manage cut-over of orders due to product change requested by internal or external customers
• Delivery improvement, shipment follow up and shipment tracking
• Daily interface with customers by Phone call, Email, Customer portal etc
• Part number cross references maintenance
• Device Status Change Requests
• RMR processing (RMA/ITAF)
• Customer accounts analysis (QlikView)
• Reporting – Supply/Demand compliance, Escalation Line Downs, Backlog at Lead Time
• Manage Consignment/3PL’s inventory

Required Skills & Attributes:

• Fluent written and spoken in English
• Intermediate Microsoft Computer skills
• Excellent Interpersonal and active listening skills
• Multitasking skills and good organizational abilities
• Analytical and problem-solving skills
• Ability to work calmly under high-stress situations
• Professional phone presence and excellent written/verbal communication skills
  
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